New Offers: when a third-party enterprise/brand sends you a job offer or a service request is submitted from the customer booking page (green).Jobs can have the following statuses in Dispatch which have color-coded borders and headers in the web application: However, by changing the status back to scheduled, appointments will again be active, and new appointments can be added as usual. When a job has the status of canceled, all appointments will be canceled. A completed appointment will allow the customer to receive a survey request asking for feedback. You were interrupted from the work for some reason (an emergency call).Īfter an appointment, you must mark it as complete! Why? This marks the appointment as completed in the internal system It allows you to move to the next job.The customer wasn't at the location when you arrived. ![]() When you are unable to complete the current appointment or need to complete the job at a later date or time.
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